FAQ

RETURN & REFUND POLICY

1.Customers can return all eligible item(s) within 7 days for Marketplace.

2.Place the item in its original packaging, including any accessories, tags, labels or freebies. If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid.

3.Return the item at our pickup stations or we can pick up from you within 1 - 4 business days. Always ensure your return slip is signed by our agents as your proof of return.

4.Once we receive your returned item, we will inspect it and process your refund within 3 to 7 days into your preferred refund method.

See our timelines here and refund policy for more information

HOW TO PLACE AN ORDER

To place an order:

-Enter the name of the item you’d like to buy in the search bar. You can also browse for products by selecting the category on the left side of your screen

-Click on a product to learn more about it or add to your cart

-Register or login into your existing account by entering your email and password

-Select a Delivery Method

-Click on Confirm Order to complete your order.

Can I change my delivery information (address/phone) after placing my order?

Once an order has been placed you can no longer change the delivery details.

We recommend you verify your delivery information on the checkout page prior to submitting your order

I found the package open and the seal broken on delivery. What should I do?

You must refuse to accept the delivery of an open package as we can’t guarantee the conformity of the product received and we will not accept returns of unsealed products should you change your mind

Are prices on Ipropstore negotiable?

Prices on Ipropstore are not negotiable. Our teams are working constantly to get the best quality products at competitive prices.

Also you may opt to use a promotional voucher for an added discount if available and usage conditions are met.

Please keep an eye on our social media updates to be informed about our campaigns and flash sales for best prices.

I want to reset my password

You can reset your password by following these steps:

-After typing your email or phone number please click on Forgot your password.

-We will send a 4-digit verification code to your email.

-Once you get the code by email please insert the code on Jumia platform.

-You will then be able to submit your password reset and use your new password.